Q: How to log in into your Account

<img src="https://storage.crisp.chat/users/helpdesk/website/-/8/7/b/5/87b54fca02804800/screenshot-2025-08-27-at-15404_ybmff2.png" alt="" width="500" height="230" /> To log in to your account or access your dashboard: <ul> <li>Click&#32;“Sign Up / Log In” at the top right of the page</li> <li>Select “Log In”</li> <li>Enter your email and password</li> </ul> | If you don't remember your password, click on "Forgot your password?" to reset it

Q: How do I join a webinar?

You can join a webinar from the "My events" section of your invivox account. Upcoming courses will display a “Join” button in the webinar card. You will also receive the link by email 24h before the webinar. emember to check your Spam folder in advance. Please log in 5 minutes before the start and check your internet connection quality. <h3 id="technicalrequirements">Technical Requirements</h3> You will need a computer or mobile device, a stable internet connection, a modern browser, and for live sessions, a webcam and microphone. Operating System: <ul> <li>Windows 7 or later</li> <li>Mac OS X 10.6 or later</li> </ul> Supported Browsers: <ul> <li>Google Chrome 45+</li> <li>Mozilla Firefox 49+</li> <li>Safari 10+</li> <li>Microsoft Edge 15+</li> </ul> Internet Connection: A download speed of 5–10 Mbps is recommended. 👉 You can test your connection <a href="https://www.speedtest.net/">here</a>.

Question 1

How do I obtain my certificate of attendance?

Accepted Answer

To obtain your certificate, you must:

Check on the registration page that the issuance of a certificate is mentioned, along with the conditions for obtaining it.
Certificates of attendance require your participation in the event (either in person or online) and may require a minimum attendance time to be issued.
You may be required to complete questionnaires in order to receive your certificate (especially if the course provides credits). These questionnaires may be completed during the course or afterwards, either onsite or online.

|| Note: Very few "On-demand" contents or "online courses" (including replays of a Live session) provide a certificate of attendance/completion.

Question 2

How to Create My Account

Accepted Answer

If you don't have an Invivox account yet, go to Invivox and click on **Sign Up **at the top right of the page

Step 1 - Choose Your Registration Method

Complete the registration form by providing the following information:

Title: Select your title (Dr., Prof., Mr., Mrs., Other)
First Name: Enter your first name
Last Name: Enter your last name
Email: Enter a valid email address
Password: Create a password that meets the following criteria:

Minimum of 12 characters
At least one uppercase letter
At least one lowercase letter
At least one special character
At least one number

| You can also sign up using your Google, LinkedIn, or Facebook account, by clicking on the corresponding icon.

Step 2 - Accept the Terms and Conditions

Check the box confirming that you have read and accepted the General Terms of Use of Invivox
If you wish to receive information about content offered by Invivox, check the corresponding box

Step 3 - Final Details

Select your country of practice from the drop-down list
Choose your specialty
Click on "validate" to submit the form. You'll receive an email welcoming you to Invivox

Question 3

How to Register

Accepted Answer

Invivox provides healthcare professionals with easy access to online courses, webinars, and educational content. Follow these steps to register for a course or content:

Step 1 - Create an account or log in

New users: Click Sign Up, fill in your professional details, choose a secure password, and select your specialty
Existing users: Click Log In and enter your email and password

Step 2 - Complete the registration form

Fill out the registration form
Check the 2 boxes that appear on the screen (training terms & conditions + honor declaration)
Click Next

Step 3 - Finaliser votre inscription

Free courses: Click Complete My Registration to finish and access your Dashboard.
Paid courses: Click Complete My Registration, then choose a payment method: credit card or bank transfer

| If you have a discount code, don’t forget to use it!

⚠️ Common issues and solutions

I haven’t received the confirmation email → Check your spam or junk folder → Make sure the email address provided is correct
I can’t log in → Make sure your credentials are correct → Use the Forgot Password function to reset your password
The “Register” button doesn’t appear → The green “Register” button is located on the right side of the registration page on desktop, and at the bottom of the screen on mobile. If you can’t see it, the issue is likely due to your browser or system. We recommend using Ch

Question 4

How to log in into your Account

Accepted Answer

To log in to your account or access your dashboard:

Click “Sign Up / Log In” at the top right of the page
Select “Log In”
Enter your email and password

| If you don't remember your password, click on "Forgot your password?" to reset it

Question 5

How do I join a webinar?

Accepted Answer

You can join a webinar from the "My events" section of your invivox account. Upcoming courses will display a “Join” button in the webinar card. You will also receive the link by email 24h before the webinar. emember to check your Spam folder in advance.

Please log in 5 minutes before the start and check your internet connection quality.

Technical Requirements

You will need a computer or mobile device, a stable internet connection, a modern browser, and for live sessions, a webcam and microphone.

Operating System:

Windows 7 or later
Mac OS X 10.6 or later

Supported Browsers:

Google Chrome 45+
Mozilla Firefox 49+
Safari 10+
Microsoft Edge 15+

Internet Connection: A download speed of 5–10 Mbps is recommended. 👉 You can test your connection here.

Question 6

Technical requirements

Accepted Answer

You will need a computer or mobile device, a stable internet connection, a modern browser, and for live sessions, a webcam and microphone.

Operating System:

Windows 7 or later
Mac OS X 10.6 or later

Supported Browsers:

Google Chrome 45+
Mozilla Firefox 49+
Safari 10+
Microsoft Edge 15+

Internet Connection: A download speed of 5–10 Mbps is recommended. 👉 You can test your connection here.

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