> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://invivox.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# I can't find my certificate

Here are the most common ways to find a downloaded PDF (or any file) on a mobile device. Pick your device type for step-by-step instructions:

# **If you’re using Android (Samsung, Pixel, etc.)**

###### 1. Check the Files or My Files app
* Open **Files**, **File Manager**, or **My Files** (varies by device)
* Tap **Downloads** or **Download**

###### 2. Check your browser’s download list
* **Chrome:** Chrome → (…) Menu → **Downloads**
* **Samsung Internet:** Menu → **Downloads**
* **Firefox:** Menu → **Downloads**

###### 3. Search your phone
* Open device **Search** (swipe up/down depending on device)
* Type the file name or “pdf”
* Results often show exact folder location

###### 4. If the file never saved (only opened)
Some apps preview the PDF instead of saving it
* Look for a **Download** or **Save** icon in the viewer
* Or tap the **three dots (…)** → **Download** or **Save to device**

# **If you’re using an iPhone / iPad (iOS)**

###### 1. Check the Files app
* Open **Files** (white icon with a blue folder)
* Tap **Browse** (bottom-right)
* Tap **On My iPhone** or **iCloud Drive**
* Look in the **Downloads** folder

###### 2. **Check your browser’s download location**
* **Safari:** Files → **Downloads** folder
* **Chrome:** Chrome app → (…) Menu → **Downloads**

###### 3. Use Search
* Swipe down on the Home Screen
* Type part of the filename or simply “pdf” or “downloads”
* Look for results under the **Files** category

###### 4. If the file opened instead of downloading
Sometimes PDFs open in Safari instead of saving.
Tap the **Share** icon → **Save to Files** → pick a folder.